Careers at IAU
CURRENT OPEN POSITIONS AT ACM-IAU
Associate Director of Student Life
Enrollment Specialist
Administrative Intern
ASSOCIATE DIRECTOR OF STUDENT LIFE
Location: This is an in-person position based at our main campus in Aix-en-Provence, France
Position Description
The Associate Director of Student Life will work on-site in Aix-en-Provence, France to support all ACM-IAU students by fostering an engaging student community and guiding programming and student support services. Working closely with the Dean of Students, the Associate Director ensures the effective coordination of the Student Life Office. Please see below for more details/qualifications and information about how to apply.
Minimum of 5 years professional experience in higher education; background in U.S. higher education and/or Student Affairs preferred. Experience and knowledge of American and French language and culture essential. Master's degree required (Master 2)
English-language fluency (C1/C2) and B2/C1-level French required.
- Ensure high-quality of programming and support services offered to students at ACM-IAU
- Honor program policies and procedures governing student behavior and professionalism in accordance with U.S. Higher Education policies and objectives; maintain excellent records
- Oversee program housing and ensure the success of the homestay program and Student Resident Apartments (SRA); develop additional housing options for ACM-IAU students
- Oversee and facilitate Student Life programming with a team of Residence and Student Life associates, including organizing cultural activities, excursions, and student clubs to enrich the student experience
- Develop and present student orientation, including Early Start Program, and coordinate student arrivals
- Coordinate and assist in the implementation of appropriate procedures during emergencies, including on-call duty rotation on the emergency phone
- Advise and mentor students
- Support the Dean of Students in developing diversity and inclusivity initiatives
- Represent the Student Life Office in student conduct concerns
- Other responsibilities and related duties as assigned
- Passion and excitement for working with students to create a vibrant educational community
- Knowledge and experience in Student Affairs, Higher Education Management, and demonstrated commitment to student wellbeing
- Positive and professional attitude
- Strong organization skills, attention to detail, and ability to manage multiple priorities and meet deadlines
- Excellent verbal and written communication skills including the ability to effectively communicate with students, faculty, staff and a wide range of university partners and external stakeholders
- Ability to work as part of a collaborative team
- Supervisory experience in an intercultural context desired
- Commitment to valuing diversity and creating an inclusive work environment; background working with diverse (student) populations
- Ability to work occasional evenings and weekends, as necessary
- Computer literacy including Microsoft, Educational software systems, Canva, etc. as well as able to work on various systems
- Candidates must be authorized to work in France at the time of application.
Competitive salary commensurate with experience.
ENROLLMENT SPECIALIST
Location: This is an in-person position based in the U.S. Office of Admissions in San Diego, CA
Position Description
The Enrollment Specialist supports the admissions team in to ensure that student and partner records are accurate and that communication to external constituents takes place in a timely manner. Given ACM’s explosive growth in enrollment, maintaining accurate records is of the utmost importance. The initial area focus of the position will be on ACM’s Barcelona program, with the aim of expanding support across all programs/divisions. Duties include, but are not limited to:
- Serve as main contact in collecting data from students and partners related to enrollment via email and phone.
- Answer questions, handle issues, and provide detailed information to students and partners on application and program requirements, processes, and policies.
- Responsible for answering and coordinating ACM's main phone line (internet-based system).
- Learn and maintain knowledge of multiple software systems and processes to aid in student and client management and the processing of student records (HubSpot, Jenzabar-SONIS, Terra Dotta, Via-TRM, and more).
- Utilize company software for data entry and reporting functions including but not limited to managing enrollment projection reports.
- Support study abroad advisors in reviewing and processing applications as well as communicating with constituents on an as-needed basis.
- Provide guidance and recommendations to current and prospective students
- Process enrollments and withdrawals.
- Facilitate billing and payment questions.
- Promote the school in the community by participating in meetings or events, and building relationships.
- In collaboration with supervisor, create efficiencies in operations and data management.
- Ensure partner contacts are correct and up-to-date in ACM's CRM (HubSpot).
- Other duties as assigned.
Education and Experience:
- Bachelor's degree required.
- Must be able to work on-site in ACM-IAU San Diego Office.
- Minimum of 1 year work experience in an administrative atmosphere required with knowledge of office/functions/procedures.
- Travel or study abroad experience desirable.
- Experience in customer service desirable.
- Previous experience with curriculum and assessment support.
- Excellent written and verbal communication skills in English.
- Travel or study abroad experience highly desirable.
- Strong proofreading and grammar skills.
- Ability to maintain high level of confidentiality.
- Excellent computer skills and comprehensive knowledge of modern office practices and procedures, answer multi-line telephones, type professional memos and correspondence, fax, file, photocopy, use a computer, etc.)
- Proficient in MS Excel, and MS Word and desktop publishing programs, as well as in the use of scanning equipment.
- Ability to establish and maintain effective working relationships with other employees, faculty, supervisors, other agencies and the public; Pleasant and professional demeanor.
- Ability to effectively handle multiple tasks concurrently and within a demanding environment; Detail oriented; Strong organizational skills; Ability to follow through with projects.
- Ability to work independently with judgment and thought and capable of prioritizing workload with minimal supervision.
- Ability to give professional presentations to small and large groups of people.
- Preference for individual with personal experience in international study.
- Occasional travel to U.S. college campuses as needed
- Opportunity to travel overseas as needed.
- Opportunity to attend industry conferences as needed.
Start Date: As soon as possible.
This is a full-time, non-exempt, benefits-based position. Compensation is $25/hour annualized at $52,000. Excellent benefits including medical insurance (with maximum employer contributions to health savings account), dental insurance, vision insurance, disability insurance, and life insurance (premiums paid entirely by ACM).
ADMINISTRATIVE INTERN - U.S. OFFICE OF ADMISSIONS
Position Description
This is a great opportunity for students to gain work experience in an international education environment. The position offers the opportunity for interns to develop valuable skills in professional correspondence, data management/file organization (physical and digital), data reporting, website editing and development, and more. An Administrative Intern can expect to work in a fast-paced, detail-oriented, and goal-driven work environment while playing an integral role in the daily administrative needs of each area of the U.S. Office of Admissions and Alumni Affairs, including admissions, custom programs, marketing, academic affairs, custom programs, and alumni affairs. A successful candidate is highly motivated, self-driven, detail-oriented, and reliable. As part of this position, the Administrative Intern will be assigned to conduct a variety of ongoing tasks and projects including but not limited to the following:
- Handling office tasks, such as managing office mail and digital documents, document scanning, transcribing minutes from meetings, setting up for meetings, and reordering supplies.
- Support all ACM-IAU divisions including, but not limited to, admissions (study abroad and degree), marketing (including social media), alumni affairs, finance, academic affairs, student affairs
- Answering phone and email inquiries in order to route them to the appropriate party.
- Using ACM-IAU’s proprietary databases and data management systems to generate reports, create and edit presentations, perform course programming for each term, activate registration/applications for each term, and conduct research.
- Greet and assist visitors.
- Complete tasks related to academic affairs, including support with catalogue revisions/review and syllabi management
- Maintain polite and professional communication via phone, e-mail, and mail.
- Anticipate the needs of others in order to ensure their seamless and positive experience.
- Perform data entry/upload and data organization tasks using various web-based platforms/databases (while handling sensitive and/or confidential information) in order to support the study abroad and degree-seeking advising teams in their day-to-day responsibilities.
- Processing, downloading, scanning and filing the office mail.
- Auditing and updating the ACM and IAU websites and outward-facing marketing materials/sites to ensure accuracy of information and make needed enhancements.
- Reviewing and updating ACM-IAU’s internship placement lists in graphic design software (i.e. Canva) as needed based on placement opportunities.
- Support the ACM-IAU team in various day-to-day advising tasks.
- Additional duties and responsibilities may be assigned as necessitated by business needs.
- Must be able to work 10-15 hours per week on site in ACM-IAU San Diego Office
- Proficiency in Microsoft Excel, Word, and other MS Office software.
- Strong attention to detail and a commitment to meticulous record-keeping.
- Exceptional organizational skills and the ability to manage multiple responsibilities.
- Self-starter with the capability to work independently and take initiative.
- Outstanding written and verbal communication skills.
- Reliable internet connection and access to necessary software/tools for remote work when needed.
- Friendly, welcoming, detail-oriented, collaborative, and highly organized
- Candidates must show an interest in international education (E.g. International Affairs, Study Abroad, Educational Travel)
- Ideally, have participated in a study abroad experience, preferably with ACM-IAU.
- Previous experience in an academic setting or a related field.
- Strong analytical skills and the ability to extract insights from data.
- Familiarity with academic software or learning management systems.
- Previous experience with curriculum and assessment support
- A passion for international education and cultural exchange.
- Language Skills: Ability to read and understand French and/or Spanish is a plus but not mandatory.
Start Date: As soon as possible
Hours per week: 10-15
$18 per hour. This is a part-time, non-benefits, non-exempt position.
ACM-IAU’s U.S. Office will provide you with the necessary training and resources to accomplish the tasks.
ACM-IAU’s U.S. Office is open from 8:30am – 5pm PT, Monday – Friday. This position will be on-site at ACM-IAU’s Mission Valley office location in San Diego.
Interested in teaching at IAU for a semester or academic year?
IAU is always interested in qualified teaching professionals able to work in France and/or Spain and teach in English. For teaching opportunities in Aix-en-Provence, France, please contact Dr. Garett Heysel, Provost of ACM. For teaching opportunities in Barcelona, Spain, or Florence, Italy, please contact the Dean of International Programs (Spain & Italy) & Barcelona Center Director Dr. Ignasi Perez. For teaching opportunities in Madrid, Spain, please contact Dr. Jon Snyder, Academic Director.
The American College of the Mediterranean, with IAU as its study abroad institute, is an equal opportunity employer committed to creating an inclusive environment for all employees.